Returns & Exchanges

At Princessly, we want you to feel enchanting in your purchase, which is why we offer a 30-day return policy for items in their original, unworn condition. Please note that custom-sized dresses are final sale to ensure the perfect fit for their original owner.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully pack the item in its original packaging with all tags attached, ensuring the garment is free from makeup, perfume, or alterations.

3

Ship the Item

Affix the provided return label or use a trackable shipping service to send the package back to our distribution center.

4

Receive Your Refund

Once our quality control team inspects and approves the item, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing